Welcome to Candy Luxe! Before you indulge in our sweet treats, please take a moment to review our terms and conditions.
Introduction
These terms and conditions govern your use of the Candy Luxe website at candyluxe.co.uk and any purchases made through our online store.
By accessing or using our website and making a purchase, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website or making a purchase.
2) Information About Us and How to Contact Us
2.1 Candy Luxe is Located in “1 broad street Denny Fk66dx, United Kingdom”
2.2 You can contact us via email at support@candyluxe.co.uk or by phone at +447766 436018.
2.3 Correspondence may be sent to your provided email address or postal address.
3) Our Contract With You
3.1 When you place an order with Candy Luxe, we will send you a confirmation email to acknowledge receipt of your order. A contract between you and Candy Luxe will be formed once this confirmation is sent.
3.2 We reserve the right to refuse any order for reasons including but not limited to product availability, pricing errors, or suspicion of fraudulent activity. In such cases, we will notify you promptly and provide a full refund if applicable.
3.3 Upon placing an order, you will receive an order number for reference purposes.
4) Our Products
4.1 While we strive to accurately represent our products through images and descriptions on our website, please note that actual product colors and packaging may vary.
4.2 Consumption of our products is at your own risk. Please review all product labels and packaging for allergen information and consumption guidelines.
5) Your Right to Make Changes
5.1 If you wish to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request and provide information on any associated changes in pricing or delivery times.
6) Our Rights to Make Changes
6.1 Candy Luxe reserves the right to make minor changes to our products and services as necessary, including updates to packaging or ingredients, to ensure quality and compliance with regulations.
7) Providing the Products
7.1 Delivery charges will be clearly indicated at checkout and added to your total purchase amount.
7.2 We will endeavor to deliver your order in a timely manner. Estimated delivery times will be provided upon checkout, but please note that unforeseen circumstances may cause delays.
7.3 Candy Luxe is not liable for any delays in delivery caused by factors beyond our control.
8) Your Rights to End the Contract
8.1 If you wish to end your contract with Candy Luxe, please contact us to discuss your reasons for termination and available options for resolution.
8.2 Your rights to end the contract include but are not limited to situations where products are damaged, misdescribed, or delivered late.
8.3 Consumers in the UK have the right to change their minds and return most items within 14 days of receipt, subject to certain conditions.
9) How to End the Contract With Us
9.1 To terminate your contract with Candy Luxe, please email us at support@candyluxe.co.uk with your order details and reason for termination.
9.2 If returning products, please ensure they are in their original packaging and condition. Customers are responsible for the cost of return shipping unless products are damaged, misdescribed, or faulty.
10) Price and Payment
10.1 Prices for our products are clearly displayed on our website and include applicable taxes.
10.2 Candy Luxe accepts payment through online banking systems. Orders will be processed upon receipt of payment.
10.3 In the event of a pricing error, Candy Luxe reserves the right to adjust prices accordingly and notify customers of any changes.
11) Our Responsibility for Loss or Damage Suffered by You
11.1 Candy Luxe will be liable for foreseeable losses or damages resulting from our failure to fulfill contractual obligations. However, we do not accept liability for losses incurred due to factors beyond our control.
11.2 Our liability does not extend to losses or damages arising from improper use or consumption of our products.
12) How We May Use Your Personal Information
12.1 Candy Luxe may use your personal information to fulfill orders, process payments, and provide information about our products and promotions with your consent.
12.2 Your personal information will not be shared with third parties except in cases where required by law.
13) Other Important Terms
13.1 Candy Luxe reserves the right to transfer our rights and obligations under these terms and conditions to another entity, provided notice is given to affected parties.
13.2 Any disputes arising from these terms and conditions will be governed by English law and subject to the jurisdiction of the English courts.